Shpangle Shipping Policy - Custom Jewellery
(1) Despatch Time
Orders will be despatched within 2 working days of payment being cleared. If there is a delay for any reason we will let you know by e-mail.
All orders will be sent out packaged in an organza gift bag and packed in a padded envelope.
(3) Loss or Delay
If your goods do not arrive when expected and you suspect they have been lost in transit, please contact us by e-mail immediately and, subject to the carrier’s confirmation of the loss, we will refund your order.
(4) UK customers postage
All orders are dispatched by Royal Mail First Class Standard Delivery, please allow 3-5 working days for delivery. Postage is FREE for all orders within the UK.
(5) International customers postage
All orders are dispatched by Royal Mail Airmail small packets, please allow 5-10 working days for delivery. Postage and packaging is £1.80 for all International orders.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
(6) How to Contact Us
For more information or any queries please contact us on:
Our address is Mr M.J.Cluley, 11 Kintyre Close, Hinckley, Leics, LE10 0SP.
You can contact us by email to firstname.lastname@example.org.